Return Policy

digital downloads

Due to the nature of the content, all digital downloads are non-refundable once the purchase has been completed and the file has been accessed or downloaded.

physical products

Our returns policy is valid for 30 days from the date your order is delivered. If 30 days have passed, we’re unable to offer a refund or exchange.

If you choose to return an item, you will be responsible for the cost of returning it to us. Original delivery charges are non-refundable unless the item is faulty or incorrect. We strongly recommend using a tracked delivery service, as we cannot accept responsibility for returns that are lost in transit.

To qualify for a return, items must be unused, unworn, and in the same condition as when they were received. Where possible, items should be returned in their original packaging.

Once your return has been received and checked, we will process your refund within 14 days. You will receive confirmation by email once this has been completed. Refunds will always be issued to your original payment method.

We reserve the right to refuse returns that do not meet the conditions outlined above. If a return is rejected, the item may be sent back to you at your expense, and no refund will be issued. Any items showing signs of use, wear, or damage (unless faulty) will not be accepted.

If you receive a faulty, damaged, or incorrect item, please contact us at orders@eventsbyjames.com promptly so we can arrange a suitable resolution, including a replacement or full refund where applicable.